Commonly asked questions


How many films can be included on each DVD?
DVDpay conforms to the DVD specification and the amount of film content that can be included depends on the encoding rate of the film. The DVDpay security engine only requires on average 15% more space than a standard film which means for every 100 minutes of locked video footage DVDpay would require an additional 15 minutes. Any film content on the disc that is not locked does not require any additional space. DVDPay would suggest limiting the total film duration to around 3 hours per DVD.

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How much does a film cost to the viewer?
Each film or a chapter can be provided for free or billed to the viewer. Billing amounts are flexible and separate scenes can be priced and billed independently to one another. If required potential viewers could also unlock content freely in exchange for data capture or to reward them for visiting your internet site.

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Who produces the DVDpay DVD?
Due to the proprietary authoring process DVDPay fully author the master DVD at their production suite in the UK. Once the DVD master has been produced DVDPay can provide managed replication facilities or deliver the DVD master to the client's own choice of replication plant.

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How long does it take to produce the DVDpay master?
The typical time to produce a DVDpay master is 5 working days upon receipt of the pre-edited film content and DVD menus.

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What customer support options are available?
DVDPay can supply an automated customer support line which provides the caller with typical scenarios and solutions for any common problems. Interactive support can be provided via email or by telephone to a live call centre at the cost of the client.

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Does the DVD work on all DVD players and computers?
DVDpay works on all fully compliant DVD players which conform to the DVD specification, including most software DVD players on both PC and Mac computers. Most DVD players which do not conform to the DVD specification are still able to fully support DVDpay.

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Does the viewer need to ring up and pay for a viewing code every time they want to watch the locked content?
DVDpay is a "pay to own product" and once the viewer has purchased their own unique viewing code they can use the same code for that particular DVD as many times as they wish. This model has been found to offer a strong and acceptable value proposition to the customer unlike some "pay to view systems". DVDPay can be configured to operate a pay-to-view model, however we do not recommend it in most cases. Please contact sales@dvdpay.net for further information.

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What countries does DVDpay support?
Currently DVDpay discs will work in all DVD player regions, however there must be a suitable billing partner available in the target region that DVDPay can integrate with in order to successfully bill the viewer for their Viewing Code. DVDpay has active relationships in the UK, Germany, USA, Canada and South Africa.

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